Returns Policy

Your satisfaction is our priority

Last updated: 15 January 2026

At Lawmerritt UK Limited, we are committed to your complete satisfaction. This Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with UK Consumer Rights Act 2015.

1. Your Consumer Rights

Under the Consumer Rights Act 2015, you have the right to:

  • Cancel your order within 14 days of receiving the goods
  • Return faulty goods within 30 days for a full refund
  • Request a repair or replacement if goods are faulty within 6 months
  • Receive a partial refund if goods cannot be repaired or replaced

2. Cancellation Period

You have 14 calendar days from the date you receive your order to notify us that you wish to cancel. To exercise your right of cancellation, you must inform us of your decision by:

  • Email: [email protected]
  • Phone: +44 20 7946 8273
  • Post: Lawmerritt UK Limited, 42 Berkeley Square, London W1J 5AW

3. Return Conditions

To be eligible for a return, items must:

  • Be in original, unused condition
  • Include all original packaging and accessories
  • Not have been installed or modified
  • Be returned within 14 days of cancellation notification

Items That Cannot Be Returned

  • Custom-made or bespoke products
  • Products that have been installed
  • Products damaged due to misuse or negligence
  • Products without proof of purchase

4. Return Process

  1. Contact Us: Notify us of your intention to return within 14 days
  2. Receive Authorisation: We will provide a Return Authorisation Number
  3. Package Items: Securely pack items in original packaging
  4. Ship Items: Return items to our address using tracked delivery
  5. Inspection: We inspect returned items within 5 working days
  6. Refund: Approved refunds processed within 14 days

5. Return Shipping Costs

  • Change of Mind: Customer responsible for return shipping costs
  • Faulty Products: We cover all return shipping costs
  • Wrong Item Sent: We cover all return shipping costs

6. Refund Method

Refunds will be processed using the same payment method used for the original purchase. Please allow:

  • Credit/Debit Card: 5-10 working days
  • PayPal: 3-5 working days
  • Bank Transfer: 3-5 working days

7. Faulty or Damaged Goods

If you receive faulty or damaged goods:

  1. Contact us immediately with photos of the damage
  2. Do not attempt to install or use the product
  3. We will arrange collection at no cost to you
  4. Choose between full refund, replacement, or repair

8. Warranty Claims

All Lawmerritt products come with a manufacturer's warranty. For warranty claims:

  • Contact our technical support team
  • Provide proof of purchase and warranty documentation
  • Describe the fault in detail
  • We will assess and arrange repair or replacement

9. Installed Products

For products that have been professionally installed by Lawmerritt UK:

  • 30-day satisfaction guarantee from installation date
  • Free service call if issues arise within warranty period
  • Lifetime technical support

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

  1. Return the original item for a refund
  2. Place a new order for the desired product

11. Restocking Fee

We do not charge restocking fees for standard returns. However, custom-made products that are cancelled after production has begun may incur a cancellation fee of up to 30% of the order value.

12. Contact Us

For returns enquiries, please contact:

Lawmerritt UK Limited
Returns Department
42 Berkeley Square
London W1J 5AW
United Kingdom
Email: [email protected]
Tel: +44 20 7946 8273
Hours: Monday-Friday, 9:00-18:00